Operations designed to support performance, not constrain it.
We work alongside leaders to reduce friction, clarify who owns what, and make delivery consistent as the organisation grows, changes, or restructures.
Operational effectiveness is as much about behaviour as it is about process. We help leaders simplify structure, clarify accountability, and agree ways of working that hold once we have gone.
Previous clients include The Restaurant Group, wagamama, PizzaExpress, Pret A Manger, Merlin Entertainment, Picsolve, and Tuckers Solicitors.
Before 1080 Consulting, our work at Whitbread, Laurel Pub Co and Stonegate Inns standardised back of house operations across Beefeater and Brewers Fayre, and introduced shared payment, stock, and ordering solutions across an entire division.
What This Delivers
The aim is dependable performance, built on roles people understand and routines they keep.
Typical Impact
Faster decisions and fewer bottlenecks
Greater confidence at leadership and operational levels
Changes that stay in place
Better collaboration across functions
Getting menu changes and product substitutions to every site, on time
At The Restaurant Group, every menu change and food product substitution had to reach sites through a complicated process that crossed functions and systems. POS, allergy information, and stock and reconciliation systems all had to be updated on time, across the brands.
The result was a simpler, shorter process, with an agreed plan for sites and teams to adopt it.
- Mapped the existing processes across the brands
- Identified where the process could be simplified
- Found stakeholders who were missing from the process or aligned to the wrong step
- Created new processes and secured buy-in from the people who would run them
- Shortened timelines
- Built an implementation plan so teams could adopt the change
Who This Is For
Ideal for organisations experiencing:
How We Work
What’s Included
Every organisation is different, so we shape the work around where you are now. Depending on your situation, it may include:
A clear picture of where work slows down, and why
A map of how work really flows from start to finish
Clear roles, so everyone knows who decides what
Simpler processes, with unnecessary steps removed
Smoother handovers between teams
Agreed standards for how things are done
A regular rhythm of meetings and reporting that suits your business
Support for leaders to make the changes stick
Indicative Engagement Flow
A typical engagement runs for around eight weeks. Timing depends on complexity, access to leaders and teams, and the level of support required to embed the changes.
Operational Insight and Diagnostic
- Identify friction points and risks
- Map the core flow of work
- Gather leadership and team insight
Re-design and Alignment of Standards
- Clarify roles and decision pathways
- Redesign key processes and handovers
- Set new standards and expectations
Embedding and Operating Rhythm
- Introduce structured governance and cadence
- Support leaders with communication and change
- Resolve early issues and refine as needed
Why Organisations Choose Us
Simple, realistic, and sustainable ways of working
Operational expertise combined with a people-first approach
Clarity and confidence, not bureaucracy
Tailored to your stage, size, and culture
Capability built within your teams, not dependency on us
30 years’ experience across multi site, PE-backed, and transformational environments. 20+ years at senior executive and board level.
If the friction sits in how leaders lead as much as how work flows, The Leadership Impact System offers evidence-based insight at individual, team, and board level.
Where is friction slowing your organisation down?
Before we begin any piece of work, we take time for an initial conversation, either a 30-minute Teams call or a longer face-to-face discussion. It helps us understand your situation and confirm we are the right fit.
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